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Customer Support
Customer support
Sending flowers to Spain? Our team is here to help you choose the right bouquet, confirm delivery details, or resolve any issue with your order. Here are the fastest ways to reach us.
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Send us a message anytime. The fastest channel for quick questions, even from abroad.
Phone support
For urgent delivery issues or if you prefer speaking with us directly.
Personal advice
Not sure which bouquet to send? We'll help you find the perfect gift for the occasion.
Where is my order?
You'll receive an email with a tracking number once your order leaves our florist workshop. If you can't find it, message us on WhatsApp with your order number and we'll send it right away.
Can I change the delivery date or address?
Yes, as long as you contact us before 11:00 AM (Spanish time) the day before the scheduled delivery. Reach us via WhatsApp or phone to make the change.
What if the flowers arrive damaged?
Your satisfaction is our priority. If the flowers arrive in poor condition, send us a photo via WhatsApp within 24 hours and we'll resolve it immediately.
Do you deliver outside mainland Spain?
We currently deliver throughout mainland Spain only. We do not cover the Balearic Islands, Canary Islands, Ceuta, or Melilla.
See how we prepare and deliver your bouquet
Ready to send flowers to Spain?
Browse our most popular bouquets or get in touch if you need help choosing.